Support Analyst End User Devices

Position: Support Analyst for End User Devices
Join the City of Hamilton as an End User Device Support Analyst and enhance user productivity with top-notch device management. Utilize your expertise in Microsoft technologies to support various devices and applications.

This role, reporting to the Service Desk Supervisor, emphasizes the configuration, installation, and troubleshooting of desktops, laptops, and mobile devices. You will manage enterprise software installations, ensuring compliance with security policies while providing exceptional service to end users.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues

• Deploy and manage endpoint devices and software tools

• Develop training programs for end-user support

• Maintain system documentation and device inventory

• Analyze KPIs to improve user device support experience

Requirements:

• Experience in supporting end-user devices and software

• Proficient in Microsoft Endpoint Configuration Manager

• Excellent communication and interpersonal skills

• Experience in quality assurance and testing

• Valid Class G Driver’s Licence

Drive user satisfaction through effective device management solutions at the City of Hamilton.
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