Technical Support in French and English

Transform your technical skills into a rewarding career as a Bilingual Technical Support Representative. Assist customers in resolving issues in both English and Canadian French through various support channels.

In this role, you will tackle technical problems efficiently in a high-volume setting. Your responsibilities will include troubleshooting for Windows and Mac systems, using Zendesk to manage support tickets, and providing remote assistance for numerous software platforms. Flexibility in scheduling is crucial as our department operates 24/7 to meet customer needs.

Key Responsibilities:

• Respond promptly to support requests in two languages

• Diagnose software and hardware concerns for clients

• Provide break/fix support and maintain service quality

• Assist with SaaS administration tasks and license adjustments

• Document interactions according to delivery standards

Requirements:

• Bilingual in Canadian French and English

• Proven technical background in support roles

• Skillful in handling peripheral devices

• Strong organizational and multitasking abilities

• Open to rotating shift schedules

Utilize your bilingual communication skills to excel in a supportive role that values quality customer service.
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