Service Desk Technician

Become a part-time Service Desk Technician eph’s Healthcare Hamilton, focusing on level one support and customer assistance. Flexibility in scheduling will be available for optimal work-life balance.

This role requires managing various technical issues and providing efficient first-level support. Candidates should have a high school diploma along with two years of post-secondary computer education and pertinent certifications such as A+ and Microsoft. A background in help desk operations and strong decision-making skills are critical for success in this onsite role.

Key Responsibilities:

• Provide technical support for incoming service requests

• Gather and document user information thoroughly

• Prioritize problems based on urgency and complexity

• Use tracking tools to manage incident resolution

• Follow up with users post-resolution to ensure satisfaction

Requirements:

• Completion of Grade 12 and a minimum 2-year education

• A+ Certification and additional relevant trainings

• Six months of experience in related tech support

• Strong knowledge of computer applications

• Proficient communication skills in English

Utilize your skills in technical support and customer service eph’s Healthcare Hamilton.
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