AI Chatbot Quality Tester

Position: AI Chatbot Quality Tester at MCI
Elevate user interactions as an AI Chatbot Tester with MCI. Focus on evaluating chatbot responses, ensuring accuracy and functionality while contributing to customer experience excellence.

MCI seeks an AI Chatbot Tester to play a crucial part in validating and enhancing AI-powered solutions. This role encompasses testing, quality assurance, and conversation analysis to improve user journeys and ensure compliance with business expectations. Ideal candidates will demonstrate strong analytical skills and attention to detail.

Key Responsibilities:

• Execute test plans and evaluation scenarios for chatbots

• Validate functionality across diverse use cases

• Identify defects and performance issues proactively

• Document outcomes and support issue resolution

• Review interactions to recommend conversational improvements

Requirements:

• Bachelor’s Degree in IT or related field

• Experience in software testing or QA

• Strong communication and analytical skills

• Familiarity with AI and chatbot technologies

• Ability to work independently and collaboratively

Contribute to MCI’s mission by optimizing chatbot quality and enhancing customer engagement through effective analysis and testing.
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