Product Support Specialist - EAM

Reporting to the Supervisor, Business Applications (Enterprise Asset Management), the Product Support Specialist – Enterprise Asset Management (EAM) will collaborate with a dynamic team of professionals. The position is responsible to support the development and sustainment of business processes and workflows and coordinate the solution changes with technical teams. The Product Support Specialist will elicit, document and maintain product requirements (epics, user stories and acceptance criteria) for the EAM Backlog.

The Product Support Specialist will prioritize and clarify business needs for functional enhancements and coordinate with the technical teams on delivery. The Product Support Specialist supports the continuous monitoring and updating of system requirements to ensure alignment to current organizational functional needs. This position identifies and documents user requirements and collaborates with technical teams to translate them into appropriate solution designs.

The Product Support Specialist supports the execution of user acceptance testing (UAT) in collaboration with business testers.