D365 Technical Analyst

About Liquid I.V.

Liquid I.V. is an Equal Opportunity employer and is committed to building an inclusive culture of belonging that embraces the diversity of our people and the communities we serve.

We are a world‑class team of innovators and passionate change‑makers looking to develop transformative hydration solutions.

Liquid I.V. is seeking a focused and technically driven IT Technical Analyst with strong communication skills to support end users and maintain the day‑to‑day operations of Microsoft Dynamics 365 Finance and Operations (D365 F&O). The role is responsible for triaging, troubleshooting, and resolving issues across D365 F&O and integrated systems such as Lifecycle Services and Azure Dev Ops. The analyst will manage user access, perform system configuration updates, support reporting activities, and ensure all processes adhere to established SOX compliance requirements.

• Provide day‑to‑day support for D365 F&O, assisting end users with application issues, questions, and requests.
• Triage, troubleshoot, and resolve incidents related to D365 F&O and integrated systems in a timely manner.
• Communicate clearly with end users to understand issues, provide status updates, and explain resolutions in non‑technical terms.
• Escalate complex or unresolved issues to senior analysts, developers, or vendors as appropriate.

• Support daily operational activities within D365 F&O, including monitoring system processes, batch jobs, and integrations.
• Assist with user account management, security roles, and access requests in accordance with internal controls.
• Perform basic system configuration changes, master data maintenance, reporting, and support under established guidelines.
• Assist with testing system updates, patches, and enhancements to ensure stability and functionality.
• Environment management suchs.

• Document incidents, resolutions, and support procedures to maintain accurate system and audit records.
• Follow established IT policies, change management processes, and SOX compliance requirements.
• Collaborate with internal IT teams and business stakeholders to support continuous system improvement.
• Contribute to knowledge base articles and support documentation to improve end‑user experience.

• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent practical experience.
• Minimum 2 years of experience in a technical capacity in D365 F&O, or 3+ years in an IT, application support, or technology‑focused environment.
• Expertise in incident management, ticketing systems, and IT support processes.
• Experience supporting or working with ERP systems, preferably in Finance, Supply Chain, or Operations context.
• Experience creating and maintaining SOPs, technical documentation, and knowledge base articles.
• Strong analytical and troubleshooting skills with the ability to identify root causes and resolve issues effectively.
• Demonstrated ability to work independently, manage multiple priorities, and drive assigned tasks to completion with minimal supervision.
• Strong written and verbal communication skills with ability to communicate technical concepts to non‑technical audiences.
• Proven interpersonal skills and the ability to collaborate effectively with cross‑functional teams, including IT, Finance, and Operations.
• Experience working in a SOX‑controlled or regulated environment is preferred.
• Experience in the consumer‑packaged goods industry is a plus.

• 100% company‑paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
• A 401k plan with company match, short and long‑term disability coverage.
• A generous PTO and sick policy that includes 13+ paid annual holidays.
• Wellness classes (fitness, mental health, nutrition, finance, etc.).
• An Employee Assistance Program, including membership for guided meditation for all employees.
• Monthly tech and wellness reimbursement.
• An infinite supply of Liquid I.V. for endless hydration!

• Hybrid office environment with flexibility for industry events.

Candidates must be authorized to work…