Technical Support Specialist at Aspire Software

Dive into a technical support role with Aspire Software in Lebanon, supporting a platform for trade unions. Bring your troubleshooting skills and SQL expertise to enhance client satisfaction.

This hands-on Technical Support Specialist position involves providing Level 1 and Level 2 support for a member management system utilized across the United States. You’ll be responsible for diagnosing issues, modifying VBA and SQL code, and troubleshooting application problems in a Microsoft Access and SQL Server environment. Your goal will be to ensure seamless operation and rapid resolution of client-reported issues.

Key Responsibilities:

• Own client-reported issues end to end

• Provide Level 1 and Level 2 technical support

• Remotely access client systems for issue resolution

• Diagnose and fix application defects

• Document resolutions and contribute to the knowledge base

Requirements:

• 2–5 years in IT technical or application support

• Strong SQL skills for queries and testing

• Proficient in VBA and Microsoft Access troubleshooting

• Familiarity with remote access tools

• Ability to work independently and manage issues

Bring your technical acumen and problem-solving skills to the Aspire Software team in Lebanon.
#J-18808-Ljbffr