Application Support Specialist Emergency Systems

Position: Application Support Specialist for Emergency Systems
Support the operational efficiency of the City’s Emergency Services as their Application Support Specialist. Focus on technical oversight, integration management, and data integrity in this vital role.

You will oversee the functionality of the Emergency Services technology platforms, utilizing over five years of IT experience. Your responsibilities will include user role definitions, data management operations, and leading troubleshooting efforts to resolve system issues. Collaborating effectively with vendors and internal stakeholders will be essential for incident resolution and ensuring optimal performance of emergency applications.

Key Responsibilities:

• Manage system architecture and integrations

• Conduct regular audits for data integrity

• Design test plans and assist with user acceptance testing

• Develop technical documents and troubleshooting guides

• Ensure adherence to ITIL best practices for management

Requirements:

• University Degree or College Diploma in relevant field

• Extensive experience with Emergency Services applications

• Advanced knowledge of SQL databases

• Familiarity with ERP, GIS, and CRM interactions

• Proven problem-solving and documentation skills

Leverage your technical skills to support the City’s Emergency Services and improve operational capabilities.
#J-18808-Ljbffr