Business Systems Analyst at Questrade

Drive innovation as a Business Systems Analyst at Questrade Financial Group. Utilize Genesys Cloud and AI tools to enhance customer support in a hybrid working environment.

In this role, you will leverage your 2-3 years as a Business Analyst within technology or financial services. Collaborate with diverse teams to optimize contact center platforms and translate business needs into precise requirements. Your experience with Genesys Cloud will be pivotal in delivering tailored solutions for operational excellence.

Key Responsibilities:

• Configure and support Genesys Cloud contact center operations

• Collaborate on AI-enhanced tools for customer interactions

• Document detailed business and functional requirements

• Facilitate stakeholder workshops and interviews

• Assist in sprint planning and backlog management

Requirements:

• Post-secondary degree in Business or IT related field

• 2-3 years as a Business Analyst in relevant environments

• Proficient in Genesys Cloud configuration and optimization

• Familiar with Agile/Scrum methodologies

• Strong communication skills for cross-team collaboration

Transform customer experiences and optimize technology solutions with Questrade as your platform.
#J-18808-Ljbffr