Systems Engineer

Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
Enhanced mental health benefits through Sun Life and TELUS Health
Flex-work environment
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program
Why First Ontario?
Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
Enhanced mental health benefits through Sun Life and TELUS Health
Flex-work environment
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program
Job Overview  The Systems Engineer is responsible for the monitoring, operation, security, automation, and continuous improvement of First Ontario's enterprise infrastructure platforms. This role supports a hybrid technology environment that includes on-premises data centres, virtualization platforms, storage, backup and recovery systems, Microsoft infrastructure services, Azure cloud services, monitoring tools, and business-critical applications. The Systems Engineer ensures infrastructure services are reliable, secure, resilient, scalable, and aligned with business priorities.

The role provides Tier 3 technical expertise, contributes to infrastructure strategy and roadmaps, supports audit and compliance activities, participates in disaster recovery planning, and helps modernize infrastructure operations through automation, documentation, monitoring, and standardization.
Role  Infrastructure Engineering and Operations   Monitor, configure, implement, maintain, and troubleshoot enterprise infrastructure solutions, including server platforms, virtualization, storage, backup, cloud services, and management tools.
Administer and support Windows Server, VMware, Active Directory, Group Policy, DNS, DHCP, certificate services, file services, IIS, SharePoint, Exchange-related infrastructure, and other enterprise platforms.
Monitor infrastructure availability, capacity, performance, and health using enterprise monitoring and alerting tools.
Respond to infrastructure alerts, incidents, service degradation, hardware and software failures, and system performance issues.
Provide Tier 3 escalation support for complex infrastructure incidents and service requests.
Maintain infrastructure asset information, technical documentation, configuration records, operational procedures, and support runbooks.
Cloud and Hybrid Infrastructure   Support the planning, implementation, and operation of Azure and hybrid cloud infrastructure services.
Assist with cloud platform governance, monitoring, access administration, cost awareness, and operational controls.
Participate in the design and support of cloud-connected infrastructure, including identity, networking, monitoring, backup, and security-related services.
Contribute to cloud adoption and modernization initiatives that improve scalability, resiliency, and operational efficiency.
Automation and Operational Improvement   Develop and maintain scripts, automation, and repeatable processes using tools such as Power Shell, Python, or other approved automation platforms.
Identify opportunities to reduce manual effort, improve consistency, and increase operational reliability.
Support patch management, server hardening, configuration baselines, lifecycle management, and operational standardization.
Recommend improvements to infrastructure processes, monitoring, documentation, and service delivery.
Security, Risk, and Compliance   Ensure infrastructure services are configured and maintained in alignment with security best practices, privacy requirements, regulatory obligations, and First Ontario policies.
Support access rights administration, privileged access controls, system hardening, vulnerability remediation, and audit evidence collection.
Assist with infrastructure security reviews, internal audits, risk assessments, and remediation activities.
Monitor and protect systems access, data integrity, and infrastructure platforms in accordance with business and regulatory requirements.
Backup, Disaster Recovery, and Resilience   Configure, maintain, and validate backup, recovery, replication, and disaster recovery capabilities for critical infrastructure services.
Participate in annual disaster recovery planning, testing, documentation, and remediation activities.
Support data protection, retention, archive, and recovery processes across enterprise systems.
Help ensure infrastructure platforms meet availability, recovery, and business continuity requirements.
Architecture, Roadmaps, and Lifecycle Management   Support the Architect Team and contribute to infrastructure technology roadmaps for servers, virtualization, storage, backup, cloud, monitoring, identity, and management tools.
Support the Manager in gathering information to prepare technical recommendations, business cases, lifecycle plans, and implementation approaches for new or replacement…