Systems Engineer

Why First Ontario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through Sun Life and TELUS Health
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

The Systems Engineer is responsible for the monitoring, operation, security, automation, and continuous improvement of First Ontario's enterprise infrastructure platforms. This role supports a hybrid technology environment that includes on-premises data centres, virtualization platforms, storage, backup and recovery systems, Microsoft infrastructure services, Azure cloud services, monitoring tools, and business-critical applications.

The Systems Engineer ensures infrastructure services are reliable, secure, resilient, scalable, and aligned with business priorities. The role provides Tier 3 technical expertise, contributes to infrastructure strategy and roadmaps, supports audit and compliance activities, participates in disaster recovery planning, and helps modernize infrastructure operations through automation, documentation, monitoring, and standardization.

• Monitor, configure, implement, maintain, and troubleshoot enterprise infrastructure solutions, including server platforms, virtualization, storage, backup, cloud services, and management tools.
• Administer and support Windows Server, VMware, Active Directory, Group Policy, DNS, DHCP, certificate services, file services, IIS, SharePoint, Exchange-related infrastructure, and other enterprise platforms.
• Monitor infrastructure availability, capacity, performance, and health using enterprise monitoring and alerting tools.
• Respond to infrastructure alerts, incidents, service degradation, hardware and software failures, and system performance issues.
• Provide Tier 3 escalation support for complex infrastructure incidents and service requests.
• Maintain infrastructure asset information, technical documentation, configuration records, operational procedures, and support runbooks.

• Support the planning, implementation, and operation of Azure and hybrid cloud infrastructure services.
• Assist with cloud platform governance, monitoring, access administration, cost awareness, and operational controls.
• Participate in the design and support of cloud-connected infrastructure, including identity, networking, monitoring, backup, and security-related services.
• Contribute to cloud adoption and modernization initiatives that improve scalability, resiliency, and operational efficiency.

• Develop and maintain scripts, automation, and repeatable processes using tools such as Power Shell, Python, or other approved automation platforms.
• Identify opportunities to reduce manual effort, improve consistency, and increase operational reliability.
• Support patch management, server hardening, configuration baselines, lifecycle management, and operational standardization.
• Recommend improvements to infrastructure processes, monitoring, documentation, and service delivery.

• Ensure infrastructure services are configured and maintained in alignment with security best practices, privacy requirements, regulatory obligations, and First Ontario policies.
• Support access rights administration, privileged access controls, system hardening, vulnerability remediation, and audit evidence collection.
• Assist with infrastructure security reviews, internal audits, risk assessments, and remediation activities.
• Monitor and protect systems access, data integrity, and infrastructure platforms in accordance with business and regulatory requirements.

• Configure, maintain, and validate backup, recovery, replication, and disaster recovery capabilities for critical infrastructure services.
• Participate in annual disaster recovery planning, testing, documentation, and remediation activities.
• Support data protection, retention, archive, and recovery processes across enterprise systems.
• Help ensure infrastructure platforms meet availability, recovery, and business continuity requirements.

• Support the Architect Team and contribute to infrastructure technology roadmaps for servers, virtualization, storage, backup, cloud, monitoring, identity, and management tools.
• Support the Manager in gathering information to prepare technical recommendations, business cases, lifecycle plans, and implementation approaches for new or replacement infrastructure services.
• Research emerging technologies, industry trends, platforms, and standards that may improve the reliability, security, or efficiency of First Ontario's infrastructure environment.
• Support capacity planning, asset lifecycle planning, and infrastructure modernization initiatives.