Application Support Analyst

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Application Support Analyst
• Union: CUPE Local 5167
• Job Description  #: 6393
• Duration:
  Up to 15 months
• Vacancy type:
  This posting is for an existing vacancy

Reporting to the Supervisor, Business Applications (Business Services), the Application Support Analyst analyzes, designs, codes and maintains transactional, analytical and administrative custom and packaged, web-based cloud applications that support key business activities. Through project and operational roles for in-house developed applications, the Application Support Analyst is responsible for application and interface programming to resolve issues, DBMS coding and other scripting, developing test plans and scripts, generating test data and unit testing and conducting application testing.

As part of the Business Applications section, the Application Support Analyst supports and maintains enterprise and departmental systems, configures, updates, and deploys custom cloud-developed, small to medium-scale applications. The development and maintenance of applications will conform to defined application strategies, architectures, specifications and the Application Support Analyst will apply established lifecycle development methodologies and change management processes.

• For applications developed in-house, design, code, test and provide ongoing support for web-based cloud applications and their components, considering performance, serviceability, usability and maintainability, interfacing as directed with client in requirements gathering activities.
• For vendor packaged applications, provide ongoing second level support for web-based cloud applications and their components, considering performance, serviceability, usability and maintainability, interfacing as directed with client in requirements gathering activities.
• Analyze functional specifications and develop detailed technical specifications for new functionality and enhancements to existing functionality for custom and/or package applications.
• Develop application code from functional and technical specifications for in-house developed applications and packaged applications.
• Review product road maps, their update and patch schedules and make configuration or environment changes, as required.
• When required and approved, develop custom coding to modify, enhance and debug package solutions currently implemented at the City.
• Determine optimal code design, structure, program logic from detailed functional and technical specifications and process/business flows.
• Design, develop and execute unit test scenarios and plans including development of test cases and test scripts based upon design documentation in collaboration with the identified quality assurance and business process resources.
• Perform component testing and participate in the review of regression, system, user acceptance and stress tests and code promotion to production.
• Participate in the development and maintenance of application documentation for in-house and packaged solutions.
• Prepare or contribute to work plans including time/effort estimates to build, enhance, or implement application code and logic.
• Follow established SDLC methodologies, identifying areas for improvement and participating in their refinement as they are implemented at the City.
• Document issues/problems in relevant logs; participate in review of such issue/problem logs and in the identification of potential resolutions.
• Research, compile and synthesize information with regard to application development and maintenance processes for custom and packaged…