Specialist - Service Center Technical

L3

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L3

Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Specialist - Service Center Technical

Reference # 43669

Waterdown, ON

The Technical Specialist, Global Service Center Capability is responsible for implementing, and sustaining the technical, operational, and business system capabilities of a global network of Authorized Service Centers (WASCs) and self-maintainers supporting EO/IR products and systems. This role serves as the primary technical interface between internal stakeholders and external service providers, ensuring facilities, tooling, documentation, and business systems are available and compliant to support repair and maintenance activities worldwide.

The Technical Specialist works closely with Product Support, Engineering, Integrated Logistics Support (ILS), Technical Publications, Quality, IT, Supply Chain, and Program Management teams to establish and maintain consistent service center capabilities while driving operational excellence across the global repair network.

• Assess new and existing vendor facilities for authorization as approved service centers
• Develop facility layouts and floor plans to support repair and maintenance operations.
• Provide recommendations regarding facility requirements, including space allocation, electrical infrastructure, ESD protection, and workflow optimization.
• Support implementation of best practices and standardization across the global service center network.

• Install, configure, and calibrate Special Test Tooling and Equipment (STTE) at service center locations worldwide.
• Validate STTE requirements for new service centers, expanded capabilities, and new business opportunities.
• Maintain and support the service center STTE database.
• Provide technical guidance and troubleshooting support for STTE-related issues.
• Liaise with Integrated Logistics Support (ILS) regarding STTE additions, obsolescence, supersession, and lifecycle management.
• Deliver training on STTE operation, setup, configuration, and non-standard repair activities to internal technicians
• Develop business cases, cost-benefit analyses, return-on-investment (ROI) assessments, and implementation strategies to support operational improvement initiatives and capital investments.

• Administer, and maintain service center access to company business systems, and other support platforms.
• Provide first-line technical support for business system issues and coordinate resolution activities with IT and system administrators.
• Manage user account provisioning, permissions, and access control in accordance with company security requirements.
• Process requests for technical data, software, firmware, maintenance manuals, and documentation while ensuring proper authorization and compliance requirements are met.

• Serve as the primary point of contact for service center inquiries related to facilities, tooling, technical documentation, and support systems
• Work closely with the ILS and Technical Publications teams to flow down changes to STTE and documentation

• Participate in Material Review Board (MRB), Engineering Failure Analysis (EFFA), RCAR, and other corrective action review meetings providing technical and follow-up support.
• Support root cause investigations and implementation of corrective and preventive actions.
• Assist in development of repair process improvements and standard work instructions.
• Support service center startup, transition, and capability expansion projects.
• Analyze Field Service Representative (FSR) and Authorized Service Center (WASC) processes, workflows, resource utilization, tooling effectiveness, and operational performance to identify opportunities for improvement
• Conduct data analysis to identify trends, performance gaps, capacity constraints, scheduling bottlenecks, and recurring operational issues, and develop corrective action plans
• Lead continuous improvement initiatives focused on enhancing service quality, turnaround time, productivity, customer satisfaction, and cost efficiency across the global service network
• Drive standardization of service center processes, procedures, and performance metrics to improve operational consistency and scalability across the global support network

• Coordinate service center moves, facility transitions, and equipment deployments.
• Assist with packing, transportation, storage,…