Application Support Specialist - Planning, Permitting, Licensing Law

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Application Support Specialist - Planning, Permitting and Licensing
• Union:
  Non-Union
• Job Description  #: 7826
• Vacancy:
  New Vacancy
• Close date: 4:00 p.m. on October 7, 2026.
• External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Supervisor, Business Applications, the Application Support Specialist – Planning, Permitting, Licensing & By-law is responsible for managing and supporting the technical architecture, integrations, configurations, and overall system functionality of the Planning, Permitting, Licensing, and By-law platform.

Through project and operational activities, this role requires deep expertise in system administration, configuration, integrations, ITIL frameworks, and troubleshooting across multiple support levels. The successful candidate will ensure the stability, scalability, and performance of the Computronix POSSE platform while contributing to the City’s technology and divisional roadmaps.

This position has regular access to confidential City data.

• Provides technical oversight and administration of the Computronix POSSE solution, including configuration, development, security, and optimization.
• Works collaboratively with internal and external stakeholders to review change requests, develop overall solution designs, and provide operational support. Ensures that development and deployment activities adhere to established policies, procedures, and best practices including reviews, approvals and sign-offs at each stage.
• Works collaboratively with IT resources, business stakeholders, and vendors to support integrations solutions between Computronix POSSE and other enterprise applications and services including, but not limited to, ERP, CRM, and Document Markup.
• Defines and assigns user roles, user groups, and permissions to ensure secure and controlled access.
• Develops functional and technical specifications from detailed business requirements.
• Leads development and implementation tasks identified on project plans to achieve goals, deliverables, and timelines.
• Works collaboratively with Solution Architects and Enterprise Architects to maintain system architecture documentation and identifies solutions for new business requests.
• May be assigned to an initiative or project requiring the individual to take direction from other IT Managers, Supervisors and/or Project Managers.
• Collaborates with vendors, internal stakeholders, and business units to troubleshoot system issues, enhance functionality, and implement application customizations and enhancements while adhering to industry and business best practices.
• Ensures alignment with ITIL best practices for incident management, problem resolution, and change control processes.
• Assists in the development of standard operating procedures, knowledge articles, technical standards, governance policies, and best practices for application usage.
• Responds to application issues from the user community, normally via the IT Service Management (ITSM) application, to troubleshoot problems. Works with other Information…