IT Support Specialist
Job Description & How to Apply Below
Connect Communities and Classic Life Care
We are seeking a skilled part-time
IT Support Specialist
to join our team at Connect Communities and Classic Life Care. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users.
Hamilton, ON
Job Type:Part-time, Students Welcome (Opportunity:
Full-time / Permanent Position）
1.5 shifts per week | 4 – 6 hours/day
Pay rate:$26 to $30 per hour
Why Join Us?- Flexible schedule – ideal for students or part-time professionals
- Hands-on experience in enterprise IT environments
- Opportunity for a full-time role based on performance
- Supportive and collaborative team culture
- Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.
- Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.
- Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations.
- Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements.
- Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.
- Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.
- Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience.
Required:
- 2+ years of experience in an IT support role or equivalent technical support environment
- Proficiency in Microsoft 365 administration and Azure Active Directory
- Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals
- Familiarity with ITSM tools or ticketing systems
- Excellent analytical, problem-solving, and communication skills
- Ability to manage multiple priorities and work both independently and collaboratively
- Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent
- Experience in asset and configuration management best practices
- Exposure to scripting or automation tools (e.g., Power Shell) is an asset
At Classic Life Care and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.
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