Jr. Specialist, IT Operations

What is the Opportunity?

The Hamilton LRT Alliance has been selected by Metrolinx as the development partner for the Hamilton LRT – Package 1:
Civil & Utilities. Under the alliance model, Aecon provides construction capability and resources as part of an integrated team, working collaboratively with all alliance participants to progress design, cost, and construction schedules during the project’s development phase. The Hamilton LRT isn’t just a transit project—it’s reshaping how a city connects, grows, and moves. Join us in being part of a dynamic team building critical infrastructure that will leave a lasting legacy for generations to come.

Reporting to the Manager, IT Operations, the Jr. IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for Project offices, job sites & networks.

What You’ll Do Here:

Support key offices and job sites as assigned

Provide remote and in person IT support to all end users as needed day-to-day

Setup and deployment of equipment, making CMDB updates as necessary

Design and manage job site setups, engaging other internal teams and vendors as necessary

Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc.

Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization

Oversee proper reclaim and decommissioning of IT equipment

Supporting projects as necessary

Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites

Participate in the creation of estimates for all new project job sites

Follow and support Aecon’s IT policies, procedures and guidelines

What You Bring to the Team:

Degree or diploma related to Information Services or equivalent work experience

Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software

Familiarity with ITIL is considered an asset

Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune

Experience with setup, deployment and support/management of large printer fleets

Experience with setup, deployment and support of meeting room/video conference technology

Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)

Ability to clearly communicate technical concepts to non-technical people

Excellent customer service skills

Technical knowledge in computer hardware and software configuration

Multitasking skills to work in a fast-paced environment

Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

Reason for vacancy:
New

The expected salary range for this opportunity is $60,000 - $65,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may includecertifications, specialized training, and the complexity or scope of the role.