Network Service Technician Job Hamilton area,Ontario Canada,IT/Tech

JOB SUMMARY

The Network Service Technician (NST) will assist with installing, maintaining, and supporting One Communications’ fiber network, POPs and other small business and corporate service offerings. This includes the monitoring with SNMP tools such as Cacti, PRTG, and Pager Duty and requires 24/7 support of the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Install, diagnose, repair and maintain Wireless and Wireline Data, Voice, and TV/Video systems for small business and corporate customers to appropriate industry standards.

2. Provide 1st level, and 2nd level support on network infrastructure, interacting with stakeholders to implement new connectivity/technology and or provide general troubleshooting assistance.

3. Ensure that all installation information/data is correctly entered onto the computer system and all related administrative work is completed accurately and in a timely manner.

4. Utilize the scheduler and other resources to achieve optimum work rate while keeping the Manager up to date on progress of work.

5. Liaise with Network Operations to ensure appropriate SLAs, are being maintained.

6. Assist in the maintenance, upgrades and deployment of the fibre network, satellite sites, and data centres.

7. Perform maintenance and installation work including facility cabling for wireless and wireline services, including network optimization, and monitoring.

8. Support Network Operations, and external operations teams in coordination and management of implementations.

9. Installation of Interfacility cabling (IFC) to provide local loop access to core devices including fibre optic and copper cabling, which includes site surveying, site preparation, network optimization, and monitoring.

10. Install, support, maintain, and document ICT equipment and systems for small business and corporate customers.

11. Other job-related duties as requested by their manager.

DIRECT REPORTS

None

SKILLS AND ABILITIES

Excellent customer service skills
Excellent interpersonal, verbal and written communication skills
Excellent organizational skills
Attention to detail, with strong organizational and time management skills
PC knowledge/ Window based programs
Problem-solving and analytical skills
Basic knowledge of Cisco CLI, and products.
Must possess a valid driver’s license
Proficient in understanding schematics, maps and designs (CAD, GIS)

EDUCATION and/or EXPERIENCE

Undergraduate degree or equivalent certification in networking, data applications, electronic and electrical and/or mechanical engineering etc. and minimum 4 years relevant experience in a communications environment
Or, minimum 4 years’ experience in relevant area
Structured cabling, optical infrastructure, and/or optical link testing certifications
CCNA, Comptia A+/Network+ is an asset
Valid driver’s license with satisfactory driving record
Ability to splice fiber
Understanding and ability to read a splice matrix