Client Manager, Business Insurance

Business Line: Mid-Market Commercial

Hours Per Week: 35 (Full-Time)

Location: Hamilton, Toronto or Mississauga, Ontario - Hybrid ()

Job Duration: Full-Time, Permanent, Current Vacancy

Wage Transparency: The base salary range for this position is $70,000 to 90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. Our leaders inspire their teams to band together and create an environment driven by collaboration and exceptional client service.

The Ontario Commercial Lines Division has an immediate need for an Account/Client Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives.

• Work with a producer in the preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business.
• Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc.
• Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross‑selling internally to other P&C lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities.
• Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff.

• RIBO license is required
• Typically, more than 3 years of industry and product line experience – broking or underwriting
• Extensive experience in the placement of multi-line coverage on Mid-Market to Complex accounts
• Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment autonomously.
• Client-focused – Able to establish and maintain effective relationships
• High‑level organizational skills with the ability to prioritize multiple tasks to meet deadlines
• Possess strong analytical and problem‑solving skills
• Sharp attention to detail with excellent decision‑making skills
• Flexibility and adaptability to changing priorities, deadlines, and technology.
• Extensive insurance carrier relationships
• Excellent computer skills are expected and EPIC fluency is an asset
• Experience in Microsoft Office products, specifically Word, Excel, and Outlook

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5‑Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.

Our personal commitment to our team and our clients have created long‑lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit

NFP’s People First culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance…