WSIB Coordinator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job : WSIB Coordinator (REPOST)
• Union:
  Non Union
• Job Description #: 1769
• Close date:
  Interested applicants please submit your application online at  by 4:00 p.m. on February 11, 2026.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Applicants that have already applied need not re-apply

Reporting to the Manager, Return to Work Services, the WSIB Coordinator will manage all Workplace Safety and Insurance Board claims for the Corporation ensuring all regulatory obligations are maintained. Responsibilities include reporting claims within the required time frames, maintaining confidential files, preparing or assisting with claims analysis, statistics & reports and objections/appeals up to the WSIAT level, processing WSIB absence reports and bridging benefits for eligible employees.

Represents the Corporation at WSIB hearings and on WSIB Municipal Users Group.

• Records and reports Workplace Safety and Insurance Board claims within required time frames, maintaining all necessary files. Prepares claims analysis and reports.
• Processes accident and investigation reports by analyzing data and determining impact on claims management and work accommodation efforts.
• Maintains accurate historical data by reviewing accident reports, analyzing details, categorizing information and entering into computerized claims management system.
• Monitors all Workplace Safety and Insurance Board costs, prepares cheque requisitions and liaises with Finance Department on payment issues.
• Provides practical advice to employees and management and make recommendations on issues of compliance.
• Composes and prepares correspondence on routine and non-routine matters to employees, solicitors and Workplace Safety and Insurance Board regarding compensation claims and third-party claims.
• Processes and maintains bridging benefits for eligible employees, including percentage adjustments for employees where claims have been approved by the WSIB.
• Answers personal, telephone and email inquiries from employees regarding their claims.
• Investigates, prepares for, and represents the Corporation at Workplace Safety and Insurance Board hearings. Assists in the preparation for hearings at the Workplace Safety and Insurance Appeals Tribunal.
• Liaises with Legal Department and the Workplace Safety and Insurance Board with respect to third party claims.
• Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Performs other duties as assigned which are directly related to the responsibilities of the position.

• Proven experience in attendance, accommodation, and disability management, with demonstrated expertise in WSIB claims management.
• Must possess a strong working knowledge and previous experience representing employers when applying the Workplace Safety & Insurance Act and its related policies.
• Experience in WSIB appeals including review of file disclosures and the preparation of employer submissions to support reduction in costs and / or an employer’s position.
• Demonstrated well developed research, reasoning, analytical and problem-solving skills acquired through post secondary education at the college or university level.
• Ability to provide credible advice and consultation to all levels of management and staff. Demonstrated…