Job Description & How to Apply Below
Use native French and professional English to guide patients through Hims & Hers support, with email, chat, and personalized telehealth assistance.
This Patient Support Associate role serves as a primary contact for French-speaking patients while assisting English-speaking patients. You will build trust through clear, empathetic communication. You will also learn Hims & Hers products and offerings to guide patients confidently.
Key Responsibilities:- Provide empathetic, accurate patient support
- Understand needs and build trust through communication
- Become a subject matter expert on products
- Contribute to patient experience goals and KPIs
- Advocate for patient needs and satisfaction
- At least one year in customer-facing work
- Native fluency in French
- Professional English proficiency
- Ability to work independently and take initiative
- Effective prioritization in fast-paced environments
Apply bilingual service expertise, product knowledge, and patient advocacy to personalized support with Hims & Hers.
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