Product Support Teechnician

POSITION TITLE:

Product Support Technician – Heavy Construction Equipment

Hamilton, ON

Build Your Career Where Expertise Meets Impact

Are you the kind of technician who doesn’t just fix problems—but wants to understand why they happen and how to prevent them? Do you enjoy being the expert others rely on, whether in the shop, on-site, or in front of a training room?

As a Product Support Technician
, you’ll be at the center of our dealer and customer network—combining hands‑on technical work, training, and collaboration with global factory teams. This is more than a wrench‑turning role; it’s your opportunity to influence product performance, elevate service standards, and make a visible impact across the business.

Own the Technical Challenge

• You’ll be the go‑to expert when it matters most:
• Diagnose, troubleshoot, and resolve complex equipment issues—both remotely and on‑site
• Get hands‑on with heavy construction equipment when needed (coveralls encouraged)
• Partner with factory engineers on failure analysis and product improvements
• Ensure fast, effective resolutions that keep customers and dealers running

You won’t just fix problems—you’ll help prevent them:

• Deliver engaging, hands‑on technical training to dealer service teams
• Strengthen dealer capability through knowledge transfer and mentorship
• Build trusted relationships with dealers and factory representatives

Your insights will shape better equipment:

• Support warranty processes, including claims review, documentation, and resolution
• Identify recurring issues and elevate trends for corrective action
• Collaborate with R&D and factory teams to turn field feedback into product enhancements

Safety isn’t a checkbox—it’s part of how you work:

• Lead by example in maintaining safe work practices on every site
• Participate in toolbox talks, site inspections, and compliance initiatives
• Promote a culture of safety across dealers and customer operations

• Red Seal Heavy Duty Equipment Technician (or equivalent)
• 5+ years of hands‑on experience with heavy construction equipment

• Strong knowledge of hydraulic, electrical, and mechanical systems
• Experience with diagnostics, programming, and telematics tools

• Confident delivering training and presenting technical information
• Ability to build strong, credible relationships across teams

• Analytical, resourceful, and solutions‑focused
• Driven to continuously improve equipment performance and customer outcomes

• Variety:
  From shop floor troubleshooting to classroom training to field support
• Impact:
  Your work directly improves equipment reliability and customer satisfaction
• Visibility:
  Collaborate with dealers, customers, and global factory teams
• Growth:
  Expand your technical expertise while developing leadership and training skills

• On occasion travel across Canada and occasionally internationally to our factories

If you’re ready to step into a role where your technical expertise drives real-world results—and your voice helps shape better equipment—this is your opportunity.