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Job Description & How to Apply Below
Position Summary
The Audio Visual Coordinator is responsible for assistance with installation and maintenance of hardware, software, and peripherals for TD Coliseum technology functions on a day‑to‑day basis as well as providing support for event‑specific A/V needs. Additionally, the coordinator will collaborate with venue leadership and IT personnel to establish venue strategy for A/V technology systems in the venue that supports the fan experience.
This position requires availability during nonstandard working hours, including weekends and holidays.
Compensation
This role will pay an hourly rate of $28.00 CAD
Benefits
Pension matching.
This position will remain open until September 11, 2026.
About The Venue
The new TD Coliseum will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience for all. Boasting 18,000 seats, state‑of‑the‑art technology, and unparalleled programming expertise, the new Hamilton Arena is set to become a more competitive player in attracting the world’s leading touring artists. The reimagined arena will have exceptional features that will provide countless memories for attendees.
Responsibilities
Assist the teams responsible for the installation and maintenance of onsite hardware and software, including workstations, multimedia displays, and video conference system support
Help manage the systems and technologies that support A/V technology for the venue and business (Device Management, etc.)
Provide technical leadership and support for all onsite staff and contractors
Understand and support event operations of all digital signage and audio systems, including stadium communications, digital advertising, and event‑specific needs
Assist and support long‑term planning for technology systems throughout its lifecycle
Diagnose and repair issues, contacting management and appropriate service vendors when necessary
Maintain efficient equipment storage and inventory for all A/V assets
Report any system failures to Venue Leadership promptly
Document processes/procedures and label equipment as needed
Help manage an equipment preventative maintenance program
Effectively organize and schedule upgrades/maintenance in collaboration with venue, event, and operations schedules
Support a wide range of physical cabling and wireless infrastructure (Fiber / Copper / AV / Broadcast / Wireless)
Provide excellent customer service assistance to internal and external clients
Improve programming and maintenance of the technical infrastructure over time
Perform other duties and responsibilities as assigned
Qualifications
1-2+ years of experience in an Audio/Visual role preferably in the events and sports/entertainment industry
Demonstrated experience with Microsoft 365 tools and Office suite
Demonstrated experience with A/V integration software and the hardware it relies on
Experience with Triple Play software and Daktronics displays is preferable
Proficiency with MacOS and Windows operating systems, hardware, and peripherals
Proficiency with Client–Server infrastructure and on‑site support
Basic understanding of networking protocols and troubleshooting
Ability to communicate with employees, co‑workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
Organize and prioritize work to meet deadlines
Effectively work under pressure and meet tight deadlines in a fast‑paced environment
Must be detail‑oriented and possess excellent follow‑through skills
Excellent documentation and process skills
Possess knowledge and experience in industry terminology, event‑related services, facility capabilities, and technical requirements for the types of events anticipated at the facility
Ability to work independently, exercising judgment and initiative
The ability to work effectively with people from a variety of culturally diverse backgrounds
The ability to perform physical tasks such as lifting and carrying heavy objects
Must be able to work nights, weekends, and holidays as needed
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality
Ability to read and understand building drawings, event plans, and operational diagrams
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