Facilities Operations Associate

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Join the largest Family Health Team in the province and help advance our vision of creating a healthier community through team-based primary health care. Reporting to the Facilities Lead, the Facilities Operation Associate is responsible for supporting the safe operations and ongoing maintenance of the building systems, facilities and physical security. In addition, they should provide support across six main hub sites and act as an advisor to approximately ninety-five affiliated physicians practices.

The ideal candidate is independent, proactive, responsive, and capable of balancing hands‑on tasks with effective coordination and communication across clinical and administrative teams. This position requires high level of resilience, independence and willingness to work in a challenging situation.

• Review priorities and track maintenance requests. Coordinate repairs and follow up on outstanding work.
• Complete regular building inspections, troubleshoot basic issues, and perform minor repairs such as patching, painting, plumbing adjustments, and furniture repairs.
• Manage building access cards (fobs), door access, and alarm schedules. Support staff access changes and respond to security issues.
• Assemble, install, move, and adjust furniture, workstations, and equipment. Support office changes, renovations, and new space setups.
• Identify and address safety hazards, support ergonomic improvements, and help maintain safe, functional work spaces.
• Respond to urgent building issues, such as leaks, equipment failures, and access problems, to minimize disruptions to operations and patient care.
• Schedule and coordinate contractors, provide site access, monitor work, and report concerns or incomplete repairs.
• Help ensure clinical spaces support patient confidentiality, including identifying noise and sound privacy concerns.

• 3‑5 years of experience in facilities maintenance, building operations, repair coordination, skilled trades support, or a related field.
• Post‑secondary education or relevant certification; facilities management training is an asset.
• Experience in a healthcare setting is preferred.
• Knowledge of building systems, including HVAC, plumbing, electrical, and mechanical systems.
• Experience with building access control systems, such as Kantech, and access fob management.
• Hands‑on skills in minor repairs, painting, patching, furniture assembly, and equipment installation.
• Experience with building inspections, maintenance ticketing systems, and work order tracking.
• Basic knowledge of health and safety requirements, patient privacy, and infection prevention and control (IPAC).
• Knowledge of Microsoft Office, including Excel, and the ability to learn new systems.
• Strong communication, organization, problem‑solving, and time management skills.
• Ability to work independently, manage competing priorities, and recognize when specialized contractors are needed.
• Valid Ontario Class G driver’s licence and access to a vehicle.

• Frequent walking, bending, stooping, and occasionally prolonged standing.
• Ability to work in different building and environmental conditions.
• Ability to frequently lift or push up to 30 pounds and occasionally up to 50 pounds.

Competitive Employee Value Proposition including, but not…