Executive Director of Ancillary Operations

Lead the dynamic Ancillary Operations at McMaster University as the Executive Director, focusing on service excellence and innovation. This full-time role offers the chance to drive substantial student-centered changes.

As a strategic leader, the Executive Director will oversee McMaster University's ancillary services, managing a $140 million portfolio. This role emphasizes operational excellence and long-term sustainability by enhancing the student experience while ensuring the financial health of the university. You will report to the Vice-President of Operations and Finance, playing a key role in the direction of ancillary strategy and partnerships.

Key Responsibilities:

• Lead a diverse revenue-generating ancillary portfolio

• Enhance student services through innovation and collaboration

• Maximize revenue opportunities and improve operational efficiency

• Provide strategic direction to ancillary directors

• Advise on financial risks and capital investments

Requirements:

• Undergraduate degree in relevant field, graduate preferred

• 10+ years of leadership in complex environments

• Experience in higher education services and student-focused models

• Strong financial acumen and budgeting expertise

• Excellent communication and strategic advisory skills

Shape McMaster's ancillary operations through strong leadership and innovative service delivery.