Project Communication & Change Manager

• Full-time
• Division:
  Service Operations (Others)
• Province: ON
• Bonus AIP Eligible/Bonus AIP Eligible:
  Yes
• Compensation: CAD 110,000 - CAD 140,000 - yearly

Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next Project Communications & Change Manager
located in Ontario, Canada.

At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

• Accountable for deploying and executing the ERP change management framework through ADKAR methodology (Awareness, Desire, Knowledge, Ability & Reinforcement) that enables employees, managers, leaders and other stakeholders to engage, adopt and use the ERP Core effectively.
• Proactive communications capability - reaching executives, managers and employees with clear, consistent, audience-specific messaging - is a critical enabler of Awareness and Reinforcement and a key driver of adoption speed, ultimate utilization and proficiency.
• Regions within Scope: COEU, FRANCE, UK&I, BRAZIL & NORAM
• Understand the ERP Program context and expected business benefits from the solution in order to support employees change journey
• Understand the processus changes within the selected functions, to be able to identify who are the persons impacted and be able to set adapted communication and training strategies and plans
• Get buy-in from key stakeholders and manage resistance to change (e.g. employees who are comfortable with current processes and may view the new system as a disruption to their workflows)
• Ensure a good synchronization between change management plan and project plan
• Ensure that employees receive the necessary training and support to effectively use the new processes and tools being implemented
• Work in an international environment: support SME from Regions within scope
• Execute Communication strategy and Communication plan at project level following global ERP deployment methodology
• Support execution of Change strategy and Change plan at project level following global ERP deployment methodology
• Handle communications actions and mobilization events at local level
• Develop and maintain effective relationships with key stakeholders to ensure their buy-in and support
• Design, develop and deliver customized training programs (what for who and for when and how) for employees following Program guidelines
• Tracks and reports communication & change management activities to ensure their effectiveness and efficiency
• Ensure the transfer/capitalization of knowledge (including onboarding of the newcomers on the project in the selected countries)
• Change impacts assessment, personas, heat maps, ...
• Stakeholder analysis
• Implementation of Change management plan according to change management strategy
• Communication strategy and plan (what for who and for when and how) including setting up the appropriate communication channels:
  Targets Awareness and Reinforcement. Includes audience-specific messages, senders, timing, channels and feedback loops.
• Sponsor Plan to target Awareness, Desire and Reinforcement.…