Manager, Unit Tax & General Revenue

Position: Job ID #32266: Manager, Vacant Unit Tax & General Revenue
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

Job :
Manager, Vacant Unit Tax & General Revenue

Union:
Non-Union

Job Description  #: A15087

Close date:
October 21, 2026

Vacancy type:
This posting is for an existing vacancy

SUMMARY OF DUTIES
Reporting to the Director, Revenue Services, the Manager, Vacant Unit Tax & General Revenue provides strategic and operational leadership for the City’s Vacant Unit Tax Program, other assigned revenue programs and services. The position is accountable for the effective administration, billing, collection, reconciliation, financial control, customer service and continuous improvement of these programs.

Provides leadership in the development and implementation of strategies, policies, procedures, financial controls and service delivery standards that support sound revenue administration, legislative compliance, effective financial management and a positive customer experience.

Leads the administration of the Vacant Unit Tax Program, including approximately 176,000 annual property declarations and associated billing, audit, compliance, dispute and appeal processes.

Responsible for ensuring compliance standards are met related to the payment card industry data security standards (PCI DSS) and City’s PCI program.

Accountable for establishing and achieving sectional goals and objectives through the effective and efficient use of financial and staff resources and with minimal disruption to the public. Uses a ‘best practices’ approach in developing and delivering quality services in a timely and cost-effective manner.

Instills a customer service focus which ensures consistent and fair treatment of all residents. Works closely with Program areas to ensure the City’s revenue policies and procedures are followed at all times.

RESPONSIBILITIES
Assumes lead accountability for the Vacant Unit Tax Program and other general revenues, the effective collections and reconciliations thereof, as well as the dissemination of Vacant Unit Tax and general revenues information from the City. Ensures that the section can meet the growing needs of staff, internal and external clients.

Leads continuous improvement and service modernization initiatives within the section, including the identification and implementation of opportunities for process automation, digital service delivery, system enhancements, data analytics and other technologies that improve efficiency, internal controls and customer experience.

Provides effective financial stewardship and oversight of assigned revenue programs, including budgeting, forecasting, reconciliations, financial controls, adjustments, reporting and monitoring of program financial performance.

Establishes and maintains appropriate internal controls, governance frameworks and documented procedures to safeguard City revenues and ensure the completeness, accuracy and integrity of financial transactions and reporting.

The Manager is accountable to the Director, Revenue Services for ensuring that the Vacant Unit Tax/General Revenue billings, collection, accounting and programs are provided in accordance with City and provincial legislation and in the most effective and efficient manner consistent with the City of…