Coordinator of Volunteer Development

Coordinator of Volunteer Development

City Kidz is seeking an experienced and passionate Coordinator of Volunteer Development to lead and grow our volunteer program. If you are energized by building community, developing people, and creating meaningful volunteer experiences, this full-time leadership role offers an opportunity to make a lasting impact in the lives of children, families, and volunteers.

In Canada, 1 in 5 children is growing up below the poverty line. For generations, poverty has stolen dreams and destroyed futures. At City Kidz, we think it’s time to change that, and we're looking for committed people who will work with us to help kids dream big dreams and reach their full potential. City Kidz is a non-profit, Christian organization dedicated to increasing resiliency and inspiring big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time.

Reporting to the Manager of Programs, the Coordinator of Volunteer Development provides strategic leadership for City Kidz' volunteer program. This role is responsible for developing and implementing volunteer recruitment, engagement, retention, training, and recognition strategies that support City Kidz' mission and organizational goals.

The Coordinator of Volunteer Development ensures volunteers are effectively recruited, onboarded, trained, supported, and celebrated while fostering a healthy, mission-driven volunteer culture. This role collaborates closely with staff, community partners, and volunteers to strengthen volunteer engagement and support the successful delivery of City Kidz programs and services.

• Lead the development, implementation, and evaluation of City Kidz' volunteer recruitment strategy.
• Build community partnerships and leverage networking, social media, advertising, outreach initiatives, and local media to attract qualified volunteers.
• Oversee volunteer screening and onboarding processes, including interviews, reference checks, and final approvals.
• Develop and maintain intake processes that ensure volunteers are matched with opportunities aligned to their skills, interests, and passions.
• Coordinate volunteer placement across departments and programs.
• Monitor volunteer pipeline needs and proactively address recruitment gaps.

• Develop and implement volunteer engagement and retention strategies that foster a healthy and sustainable volunteer culture.
• Ensure volunteers receive comprehensive orientation, training, and ongoing development opportunities.
• Support and equip supervisors to effectively onboard, develop, and support volunteers.
• Oversee volunteer scheduling processes and systems across programs and organizational initiatives.
• Lead volunteer recognition initiatives, including Volunteer Appreciation Week, milestone celebrations, and seasonal appreciation events.
• Gather volunteer feedback and implement improvements that enhance the volunteer experience.

• Manage and monitor volunteer program expenses in alignment with approved budgets.
• Maintain accurate volunteer records, documentation, databases, and reporting systems.
• Ensure compliance with organizational policies, screening requirements, confidentiality standards, and volunteer procedures.
• Develop and improve volunteer policies, procedures, and operational systems.
• Monitor volunteer data and trends to support decision-making and program development.

• Partner with department leaders to identify volunteer needs and strengthen volunteer integration across the organization.
• Collaborate with the Resource Development team to promote volunteer opportunities and community engagement initiatives.
• Provide coaching, guidance, and support to staff and volunteers involved in volunteer engagement efforts.
• Foster a collaborative, supportive, and mission-focused culture within the Volunteer Development team and across the organization.

• Prepare accurate and timely reports related to volunteer recruitment, engagement, retention, and organizational impact.
• Track and analyze volunteer metrics to identify trends and support continuous improvement.
• Collect volunteer stories, testimonials, and impact data for communications, marketing, and fundraising purposes.
• Serve as a leadership…