Specialist, FSQA Customers and Suppliers

Hungry for a career that’s as rewarding as it is delicious? At Aspire Bakeries, we don’t just bake breads, cookies, and cakes - we create foods that bring people together. From La Brea Bakery® artisan breads to Otis Spunkmeyer® cookies, our products are enjoyed by millions of people every day. And behind every bite are talented manufacturing and support teams who take pride in their work and our food.

We’re looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that’s on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves!

With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you’re ready to grow with us, we’d love to hear from you.

• Culture - Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs, including disability coverage.
• Work-Life Balance – Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.
• Retirement Savings – A competitive registered retirement plan (RPP) with immediate company match.
• Growth & Development – Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.
• Recognition & Rewards – Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.

We are seeking a Food Safety and Quality Assurance Specialist – Customers and Suppliers to join our team at our Ancaster Bakery
. As a Food Safety and Quality Assurance Specialist – Customers and Suppliers
, you will be accountable for leading customer complaint resolution, supplier approval programs, and continuous improvement initiatives that strengthen food safety, quality performance, and customer satisfaction. This role plays a critical part in maintaining supplier compliance, reducing complaint occurrences, and supporting Aspire Bakeries' commitment to delivering safe, high-quality products. This role requires you to be onsite in Ancaster, Ontario
, giving you hands-on collaboration with the team and daily exposure to the pulse of the business.

Salary Range: $65,000-$75,000 annually

• Lead the customer complaint management program, including investigations, root cause analysis, and customer communications.
• Manage supplier approval and material verification programs to ensure compliance with food safety and quality standards.
• Analyze complaint trends and supplier performance data to identify risks and improvement opportunities.
• Develop and implement corrective actions that improve KPIs and reduce quality-related incidents.
• Coordinate traceability exercises and maintain accurate ingredient and packaging tracking records.
• Administer food safety risk programs, including food fraud prevention and mitigation activities.
• Support food safety audits, training initiatives, and compliance with GMP, HACCP, and health and safety requirements.

• Bachelor's degree in Food Science, Microbiology, Chemistry, Biological Sciences, or…