Customer Service Representative Parts Services On Site

Location

Hamilton, Ontario, Canada.

Concentrix, a Fortune 500 company dedicated to delivering exceptional customer experiences.

Automotive Customer Service Representative – support automotive customers, manage parts inventory, and provide solutions.

• Understand parts catalogue and automotive components.
• Apply strong problem‑solving skills to identify and resolve issues.
• Act as central hub, gathering information from various groups to find solutions.
• Maintain a solution‑orientated approach to investigative work on multiple issues.
• Conduct research to thoroughly investigate issues.
• Analyze problems and outline necessary steps to achieve a positive resolution.
• Communicate clearly and empathically, delivering challenging messages with patience.
• Review and assist with orders, check part availability, and communicate ETA issues.
• Document and maintain accurate records of parts transactions, deliveries, and inventory adjustments.
• Collaborate with cross‑functional teams and provide actionable insights.
• Use inventory tool to identify accurate part numbers based on VIN information.
• Deliver expert customer experiences with a positive attitude.

• High school diploma.
• Experience in automotive industry preferred.
• Proven inventory management experience or similar field.
• Effective written and verbal communication with stakeholders.
• Proficiency with Microsoft Office Suite.
• Flexible, detail oriented, organized, able to multi‑task with various tools.
• Problem‑solving skills and ability to work independently under pressure.
• Ability to thrive in a fast‑paced environment.
• Eagerness to learn new technologies.

Base pay: $21 per hour (plus incentives based on performance).

Benefits include medical, dental, vision insurance, employee assistance program, registered retirement savings plan, paid time off and holidays, and paid training days. Additional perks such as automotive purchase discounts, referral bonuses, and community support activities.

Regular use of computer, keyboard, telephone/headset, and other office equipment.

Work is generally sedentary in nature.

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or other protected categories.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. Reasonable accommodations are available. Contact  for requests.

Work authorization:
Only legally authorized Canadians will be considered.

AI tools may be used in the recruitment process to assist in screening.

Applications are accepted on an ongoing basis, and the position is currently open for immediate posting.