Retail Manager

Who We Are

Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business.

The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

Requisition

Hamilton, Ontario, Canada, L8K 1C6

Full-Time

We are currently searching for a Retail Store Manager
, reporting to the District Manager. This vacancy is a full-time, permanent opportunity. The Store Manager plays a critical part in bringing our stores to life every day and you will lead from the front by being present and working alongside your team in a fast-paced environment to support daily operations. You will be responsible for driving overall store performance, developing and coaching employees, and ensuring a safe, welcoming, and efficient environment for both customers and staff.

This role requires a strong balance of leadership, operational accountability, and flexibility. Successful candidates are comfortable adapting to changing business needs, supporting a variety of shifts including evenings and weekends as required, and maintaining close connection to day to day store activity. Through visible leadership and a commitment to our values, you will help create a positive team culture while delivering on operational and customer service expectations.

4054 - Hamilton Retail Store

• Lead by example by working side by side with your team to support daily store operations
• Recruit, train, coach and develop employees to achieve their full potential
• Foster an inclusive, respectful, and collaborative workplace culture
• Build strong working relationships within a unionized environment and ensure adherence to the Collective Agreement
• Ensure compliance with health & safety, internal/external audit, social responsibility programs (WE ), and all regulatory requirements
• Effectively manage a budget according to organizational objectives
• Schedule staff according to operational needs and the Collective Agreement
• Oversee the Ontario Deposit Return Program (ODRP) and approved recyclables
• Ensure all signage and displays are executed to operational plans and guidelines
• Manage inventory levels to meet customer demands
• Encourage participation in community initiatives
• Perform other related duties and projects as assigned

• High school diploma or equivalent required
• Completion of the Beer Store’s High Potential Program (HPP) strongly preferred

• A minimum of 3-5 years of operations experience in a Retail environment
• Supervisory/Managerial operations experience in a Retail environment strongly preferred
• Experience with The Beer Store/Brewers Distributor Ltd. preferred
• Previous experience working in a unionized environment would be a strong asset

• Proven leadership ability to effectively manage the team of direct reports
• Excellent problem-solving and analytical skills
• Excellent customer service, communication, teamwork, and interpersonal…