Customer Loyalty Retail Sales Associate

Customer loyalty begins with understanding needs, building relationships, and providing exceptional service as a Roots Retail Sales Associate.

Reporting to the Store Manager, this position helps develop customers for life while promoting Roots’ core values. Success requires relationship-building ability, sound judgment, strong presentation, and an understanding of retail operations. You will address customer issues, support store standards, and contribute to team success.

• Understand customer needs and deliver exceptional service
• Build customer loyalty through positive store interactions
• Resolve customer issues effectively and in a timely manner
• Contribute to store success as a team player
• Present merchandise and maintain appealing store standards

• Retail experience, preferably in apparel
• Ability to develop lasting customer relationships
• Self-starter who uses good judgment in situations
• Ability to build buy-in for products and services
• Passionate, optimistic, upbeat, and friendly communication style

Apply customer understanding, relationship development, and retail judgment to help Roots create customers for life.