Facilitator, Supervised Parenting Services

Number of Vacancies: 2

Type of

Contract:

Permanent

Hours of Work: 0-14 Hours/Week

Compensation: $22.87 - $23.80

Job Code: 2-MSA-2026

Start Date: TBD

Department: Supervised Parenting Services

Location: Hamilton, ON

• Facilitates and directly supervises visits and exchanges between visiting parties and children both in person and virtually. Records factual observation notes while maintaining a safe, neutral and child-friendly environment.
• Responsible for the facilitation and documentation of all visits and exchanges in a safe, neutral, child friendly environment for all regularly scheduled visits/exchanges or virtual access in both the Family Access and Access Alternatives Program;
• Manages critical incidents related to their family file and intervenes as necessary;
• Adheres to the Standards and Best Practices set out by the Ministry of the Attorney General and YWCA Hamilton’s policies and procedures;
• Adheres to Access Alternatives policies and procedures;
• Point of contact for staff regarding client issues, support and feedback;
• Debrief with co-facilitators around any concerns;
• Completes Critical Incident Forms as required;
• Assists parents at check in, provides receipts, and manages cash flow for the designated file (e.g. visit fees, late fees, etc.);
• Supervises child participants at all times and monitors the safety of all visitations and activities and responds immediately to rectify any safety concerns, escalating to Supervisor, Supervised Access Services as required;
• Conducts child/parent orientations both in person and virtually as required;
• Analysis of broad problems generally of an operating or specialized nature requiring the development of solutions;
• Maintains a clean and tidy work and visitation environment;
• Maintains high level of confidentiality when working with sensitive and personal client, and employee information;
• Creates a written record of factual observations made during the visit and/or exchange;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Supports YWCA Hamilton mission, vision and values;
• Works at Family Access Center and Access Alternative Programming as required;
• Performs other duties as required.

• Works up to 14 hours per week;
• Often works in emotionally charged and hostile situations requiring resolution;
• May be scheduled to work remotely to conduct virtual access;
• Work schedule includes evenings and weekends.

• Completion of 2 years’ college in Social Work, Sociology or Child and Youth or equivalent;
• Minimum of 2 years’ experience in social services or related field;
• Knowledge of family law and Child and Family Services Act is an asset;
• Knowledge of domestic violence and its impact on families is an asset;
• Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
• Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
• Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
• Ability to work a schedule which includes evenings and weekends;
• Excellent interpersonal and communication skills;
• Bilingual English/French or other language is preferred.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve: women, First Nations, Métis, immigrants, refugees, LGBTQ2S+, individuals with disabilities, and individuals from racialized or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process; if you require accommodation, please reach out to jobs
.