Employment Specialist

What You’ll Do

Act as the primary point of support for each participant from time of referral through their successful retention of employment and case closure. Will be required to travel to Niagara Falls, ON at least 3 days per week. Serves as a mentor, liaison, and troubleshooter by managing cases day-to-day and working in concert with other team members to help each participant move seamlessly into employment.

• Manage an assigned caseload of justice-ina ,justice-involvedvolved participants, completing 100% of required biweekly participant contacts and documenting all interactions in Fedcap
  
  CARES in accordance with service standards.
• Develop, implement, and maintain Career Plans for 100% of participants, outlining employment goals, measurable action steps, and strategies to address identified barriers, with updates completed as participant circumstances change.
• Identify required support services (e.g., childcare, transportation, education, mental health, housing) and complete timely referrals in accordance with policy, leveraging Fedcap Canada’s circle of support partners to support progress toward Career Plan goals.
• Recommend and facilitate referrals to internal and external training and education opportunities for eligible participants to support job readiness and expedite employment outcomes, including collaboration with the education team as required.
• Develop high-quality, employer-ready resumes, cover letters, and job search materials to ensure 100% of employment-ready participants are equipped with current employment documents.
• Escalate participant or stakeholder complaints, risks, or concerns through appropriate channels within 2 business days, in alignment with risk management and escalation protocols.
• Collaborate with education, placement, and support teams to complete timely referrals for participants requiring specialized assessments or enhanced supports, ensuring coordinated and continuous service delivery.
• Adhere to Fedcap Canada’s customer service standards by responding to participant and stakeholder inquiries within 24 hours, ensuring consistent, respectful, and equitable service delivery across all interactions.
• Complete all administrative tasks—including receiving referrals, scheduling appointments, follow-ups, and documentation—within required timelines, ensuring 100% of participant files are audit-ready and accurately maintained in Fedcap
  
  CARES.
• Provide structured employment retention support for participants for up to 12 months post-employment, including regular follow-up contacts, collection of employment verification, and documentation of retention milestones.
• Demonstrate flexibility in response to changing operational demands while maintaining participant-focused service delivery and achievement of performance targets.
• Promote Fedcap Canada positively and professionally in 100% of interactions with participants, colleagues, and external stakeholders, clearly articulating available services and program benefits.
• Uphold 100% compliance with agency policies, procedures, values, and professional standards in the performance of all duties.
• Deliver services using a non-judgmental, trauma-informed approach, consistently demonstrating unconditional positive regard and respect for justice-involved participants.
• Actively model Fedcap Canada’s values in all work activities and interactions, contributing to a respectful, inclusive, and accountable workplace culture.
• Demonstrate delivery of quality performance aligned with established KPIs, service standards, and performance targets.
• Will be required to travel to Niagara Falls, ON at least 3 days per week

• Ensure 100% adherence to program guidelines, contractual requirements, and organizational policies across all aspects of service delivery.
• Maintain 100% accurate, complete, and timely documentation to support compliance, reporting, and audit requirements, with all required entries completed within established timelines.
• Identify, manage, and escalate 100% of participant, operational, and service-related risks in accordance with established procedures and within required escalation…