Manager, Veterans Homelessness Program

Full Time Contract [Vacation Accrued] Management Hamilton, ON, CA

3 days ago

Requisition

Salary: $75,138.37 Annually

JOB POSTING
Housing UP! Program
Manager, Veteran’s Homelessness Program
Full-Time, 1 Year Contract
1 Position
Posting No. MS0655
POSITION SUMMARY
The Manager, Veteran’s Homelessness Program, will lead the implementation and operation of the Veterans Homelessness Program by developing effective service delivery systems, fostering strategic community partnerships, supporting frontline service delivery, and ensuring positive housing outcomes for veterans experiencing homelessness.

KEY RESPONSIBILITIES

Lead the implementation, development and daily operation of the Veterans Homelessness Program in collaboration with the Director, Housing UP!

Develop, implement and continuously improve program policies, procedures, workflows and service delivery practices to support veterans experiencing homelessness in obtaining and maintaining permanent housing

Provide leadership, guidance and operational support to the Veterans-Specific Intensive Case Manager, participating in case conferencing, complex case planning and housing stabilization efforts as required

Work closely with the Landlord Liaison to identify and secure housing opportunities for veterans experiencing homelessness, support landlord engagement efforts and assist in resolving tenancy concerns when needed

Develop and maintain strong working relationships with Veterans Affairs Canada, veteran-serving organizations, mental health and addictions services, healthcare providers, income support programs and other community partners to improve access to services and housing opportunities for veterans

Collaborate with homelessness-serving organizations, Coordinated Access partners and other community agencies to support coordinated service delivery and positive housing outcomes for veterans accessing multiple systems of care

Monitor program performance and maintain accurate records, statistics and reports related to housing outcomes, program participation, income supports, rent supplements, community partnerships and other funder requirements

Analyze program data and outcomes to identify trends, service gaps and opportunities for continuous improvement

Represent the Veterans Homelessness Program on community committees, working groups and stakeholder meetings, as assigned

Support the development of program resources, training materials and operational tools that strengthen service delivery and program sustainability

Work safely and require safe work practices from all staff in the program; identify workplace hazards and respond as required, guided by Mission Services health and safety policies and procedures

Other duties as required to support the successful implementation and operation of the Veterans Homelessness Program

QUALIFICATIONS

Preference for post-secondary diploma or degree in human or social services, or equivalent experience

Preference for a minimum two (2) years of experience working in the social services field, with a minimum of three (3) years of experience in a supervisory or management role

Comprehensive understanding of Housing First Principles, housing resources, income supports, and community-based services available to veterans

Strong project management and implementation skills, including the ability to build new systems, processes and partnerships in a developing program environment

Excellent communication and active listening skills, and the ability to build professional relationships with staff, community agencies, government and other funders

Ability to be a team leader and motivator who makes confident decisions

Excellent organizational skills

HOURS OF WORK

Primarily day shifts, Monday through Friday

REQUIREMENTS

Proof of Negative Two-Step Tuberculosis Skin Test

COMPENSATION

Benefits to start after three (3) months of paid, active employment

Group RRSP employer matching up to 3% after one (1) year of continuous employment

At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the…