Service Coordinator, Shelter

Position: SERVICE COORDINATOR, 24/7 SHELTER (FULL-TIME)
Number of Vacancies :  1

Type of

Contract:

Temporary

Hours of Work:  37.5 Hours/Week

Compensation:  $24.91

Job Code:  5-ESM-2026

Contract

Start Date:

TBD

Contract End Date:  December 31st, 2026

Department:  Housing and GBVSS

Location:

Hamilton, ON

ABOUT US
Founded in 1889,  YWCA Hamilton  is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?
Grounded in our core values of  intersectional feminism ,  people-centered  approaches,  belonging,  shared  responsibility  and strong  partnerships , our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities.

Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

On-the-job training and professional development opportunities

Childcare discounts

Opportunities to get involved in our community

A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

RESPONSIBILITIES
Provides support to women and gender diverse individuals experiencing homelessness in need of shelter through provision of meals, private sleeping space, access to basic needs and case management supports. Using an integrated feminist anti-racist/anti-oppressive and trauma informed perspective, the Shelter Worker will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming;

while ensuring adherence to the YWCA’s vision, mission and values.

KEY RESPONSIBILITIES

Works with women to identify & support their personal goals and objectives;

Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals;

Conducts initial assessments for the woman accessing services;

Provides crisis intervention and counseling support;

Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy;

Offers referrals and assists clients in navigating services and housing in the community;

Advocates on behalf of women;

Provides daily programming;

Data collection of outputs, outcomes and attendance and record keeping;

Maintains a high level of confidentiality when working with sensitive and personal client information;

Prepares program and cleans areas used for the program;

Cleans biohazardous fluids as required;

Performs general housekeeping duties including but not limited to completing laundry;

Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures,

Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);

Participates in annual Health & Safety training provided by the YWCA;

Attends and participates in staff/team meetings;

Ensures compliance with YWCA Hamilton policies and procedures;

Supports the YWCA Hamilton mission, vision and values;

Performs other duties as required.

WORKING CONDITIONS

Full-Time works a standard 37.5 hours per week, Part-Time works a standard 15-29 hours per week;
Relief works a standard 0 - 14 hours per week

Work schedule includes days, evenings, overnight, early mornings and weekends;

Often works in high conflict situations which can be hostile or violent at times requiring resolution and safety planning for clients and staff.

QUALIFICATIONS

Must have post-secondary education in Social Work/Social…