Residential Care Facilities & Homelessness System Caseworker; PERIODIC

• Job :
  Residential Care Facilities & Homelessness System Caseworker (PERIODIC)
• Union: CUPE Local 5167
• Job Description  #: 971
• Close date:
  Interested applicants please submit your application online at  by 4:00 p.m. on June 24th, 2026
• Duration: up to 18 months
• Vacancy type:
  This posting will be used to fill current vacancies, as well as any further vacancies which arise during the period noted above
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Supervisor, Human Services – Homelessness System Operations or Supervisor, Human Services – Community Social Housing, the Residential Care Facilities & Homelessness System Caseworker is responsible for managing a complex caseload of clients who require more focused specialized supports and services including financial, residential and employment. The Residential Care Facilities & Homelessness System Caseworker provides support and services connected to the homeless serving system and Ontario Works program.

In this role, they act as a subject matter expert and responds to client, staff and community inquiries. This role is accountable for delivering specialized supports and services, while providing guidance and support to internal and external inquiries related to these programs. As part of a client centered service, determines the eligibility of applicants of the homelessness serving system, including shelters (Emergency and Violence Against Women), drop-ins, people who are street involved, and other programs or Residential Care Facilities for the City of Hamilton.

• Provide immediate response, crisis intervention, and safety planning for emergencies including domestic violence, mental health crisis, addictions, evictions, disasters, encampments, and disruptive behaviours. Ensure the safety of clients, staff and the public.
• Collaborate with relevant stakeholders to ensure timely and appropriate response to emergencies while ensuring on-going support for affected individuals.
• Maintain a specialized caseload of individuals and families experiencing homelessness and complex barriers, conduct comprehensive assessments and provide intensive, client-centred, housing-focused case management, including the development and implementation of individualized case and outcome plans.
• Assess and monitor eligibility for Ontario Works and related benefits, assist clients in accessing all applicable income supports. Review, authorize, and reconcile financial transactions, subsidies, payments, and billings within approved budgets and funding parameters.
• Act as a liaison and subject matter expert for complex inquiries and escalations from staff, leadership, community agencies, elected officials, and the public. Provide informed analysis, recommendations and coordinated responses.
• Design, develop, and deliver training and community presentations; provide mentoring and professional development. Contribute to policy, procedure, and system improvements that enhance service delivery.
• Collaborate with Province via Hamilton Homeless application pilot project to provide application support for unhoused Ontario Works applicants and their families in local office and within the community at local shelters, drop-in centres for individuals at risk /experiencing homelessness, hospitals, Detention Centres and Residential Care Facilities.
• Respond to hospital / detention centre discharges from both wards and emergency departments. Attend hospitals and/or detention centres to complete OW and ATH applications.
• In conjunction with Housing Services Supervisor, assist with issues and concerns resulting from, but not limited to, complex and or emergency applications, complex concerns within the homelessness serving system, walk-ins and individuals presenting with significant barriers to accessing traditional financial and other supports.
• Provide front counter, phone and email support related to complex public inquiries, payments, emergency/crisis assistance.
• Review Serious Incident reports and complaints in…