Service Coordinator, Carole Anne's Place

Job Details

Number of Vacancies: 1

Type of

Contract:

Temporary

Hours of Work: 37.5 Hours/Week

Schedule: Day Shifts

Compensation: $24.91

Job Code: 4-MCP-2026

Contract

Start Date:

TBD

Contract End Date: December 31st, 2026

Department: Housing and GBVSS

Location: Hamilton, ON

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti‑racist, and anti‑oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co‑create gender‑inclusive and equitable communities.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+, individuals with disabilities, and individuals from racialized communities or other marginalized communities are encouraged to apply. Accommodations are available throughout the recruitment process; if you require accommodation please reach out to jobs.

Join us in taking bold action that leads to life‑changing impacts in our community. If you’re passionate about making a positive impact in the lives of women, children, gender diverse people, and families every day, we would love for you to join our team!

• Provides support to homeless women accessing Carole Anne’s Place, an Out of the Cold program designed to provide a safe, warm, supportive space for women when the shelter beds and overflow beds in the city are full.
• Uses an integrated feminist anti‑racist/anti‑oppressive and trauma‑informed perspective to assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming.
• Works with women to identify and support their personal goals and objectives.
• Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals.
• Conducts initial assessments for women accessing services.
• Provides crisis intervention and counseling support.
• Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counseling support and advocacy.
• Offers referrals and assists clients in navigating services and housing in the community.
• Advocates on behalf of women.
• Provides daily programming.
• Collects data on outputs, outcomes and attendance and maintains records.
• Maintains a high level of confidentiality when working with sensitive and personal client information.
• Prepares program and cleans areas used for the program; cleans biohazardous fluids as required.
• Performs general housekeeping duties including completing laundry.
• Works safely, reports all workplace hazards, and follows all YWCA Hamilton Health and Safety policies and procedures.
• Familiar with, and adheres to the Occupational Health & Safety Act (OHSA), Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA).
• Participates in annual Health & Safety training provided by the YWCA.
• Attends and participates in staff/team meetings.
• Ensures compliance with YWCA Hamilton policies and procedures.
• Supports the YWCA Hamilton mission, vision and values.
• Performs other duties as required.

• Full‑time works 37.5 hours per week; part‑time; 15‑29 hours per week and relief; 0‑14 hours per week (no guarantee of hours).
• Overnight shifts.
• Regularly works in emotionally charged situations that may be hostile or violent at times.

• Must have post‑secondary education in Social Work, Social Services or related field or equivalent.
• Ability to bring a feminist, anti‑racist/anti‑oppressive perspective to work.
• Bilingual English/French or other languages an asset.
• Committed to advocating for and empowering women.
• Experience working with marginalized women.
• Proven experience in crisis management and de‑escalation techniques.
• Knowledge of social housing and shelter system in Hamilton.
• Experience working in a diverse community or setting.
• Excellent verbal and…