Ontario Works Case Aide

Support the Ontario Works Division as a Case Aide in Hamilton. This administrative role requires strong clerical skills and offers direct interaction with clients, both in-person and over the phone.

Reporting to an Ontario Works Supervisor, this position involves providing essential support to Case Management operations. Successful candidates will deliver client-centered services, help determine eligibility for benefits, and ensure accurate data entry in SAMS. You'll play a vital role in supporting individuals and families navigating social services and resources.

Key Responsibilities:

• Provide direct customer service and triage needs

• Determine financial eligibility for various benefits

• Process applications and client information securely

• Assist clients with necessary Ontario Works forms

• Conduct data entry and maintain accurate records

Requirements:

• Two-year Community College Diploma in Social Services

• Experience in client-centered service and support

• Proficient in Microsoft Office applications

• Ability to manage crisis situations effectively

• Strong interpersonal skills and team collaboration

Leverage your administrative and social services expertise to make a difference in the community.
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