Supportive Housing Coordinator

Supportive Housing Coordinator – Full Time 6 Months Contract

King William Program – 253 King William St., Hamilton, ON

24 units of Specialized Supportive Housing

Compensation: $21.68 – $26.06 per hour

Closing Date for Applications:
July 17, 2026

As part of an interdisciplinary team, you will work alongside tenants who have experienced mental health concerns and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans toward health, wellness, and belonging. The role requires a high level of resilience and willingness to work in close proximity to challenging situations.

16–24 hours per week, 7 days a week including public holidays. Flexibility required to meet program needs, including evening and weekend hours.

• Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust.
• Comfort and familiarity with a harm reduction approach.
• Come alongside residents to develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools.
• Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery.
• Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management.
• Strong familiarity with local resources.
• Confident in utilizing crisis management and intervention skills.
• Respond to resident complaints/concerns with care, compassion, and efficiency.
• Reinforcing residents’ life skills, including spiritual, social, and coping skills.
• Assist with intake and orientation of new residents.
• Develop and facilitate relevant group programming.
• Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records.

• Consistently show initiative and engage in creative problem solving.
• Experience leading and/or guiding internal teams to accomplish shared goals.
• Ability to take the lead on internal program development and projects.
• Established relationships with community partners within the local social service sector.
• Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
• Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.
• Play a coordinating role on the team around duties such as apartment checks and pest management.
• Comfort and familiarity with landlord responsibilities such as pest management, rent collection, and eviction prevention.

• Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, pest management protocols, community events, meal delivery, and other supports as necessary.
• Support unit vacancies and turnover.
• Support and welcome volunteers.
• Assist in the orientation and support of staff, students and volunteers.
• Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available.
• Follow applicable regulations, policies and procedures.
• Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units.

• Maintaining a safe and healthy working environment.
• Upholding organizational policy and procedures.
• Using appropriate procedures when responding to emergency situations.
• Complete required safety checks and inspections as assigned.
• Attending and participating in all required training to maintain and develop new skills.
• Other duties as required.

• Bachelor’s degree or equivalent, and related experience.
• Experience working within a case management framework with individuals with serious mental illness,…