Employment Counsellor

• Location: Etobicoke, ON
• Duration: Fixed-Term Contract until March 31, 2027 with a possibility of extension
• Wage Rate: $30.75 per hour
• Deadline: 11/08/2026 12:00 pm

The Arab Community Centre of Toronto (ACCT), established in 1974, is a non-profit charitable organization that is non-political and non-sectarian. ACCT’s mission is to enable and empower individuals, families, and communities to lead informed, productive, and culturally sensitive lives. As a model of excellence in community service, ACCT honours Arab Canadian heritage while serving individuals and families of all backgrounds and cultures across the Greater Toronto Area.

The Employment Counsellor provides integrated employment services from initial assessment through employment and retention. Using a client-centred case management approach, the Employment Counsellor works with individuals experiencing a range of employment barriers to develop employment plans, coordinate wraparound supports, connect clients to employers, and support successful long-term employment outcomes.
This position requires someone who is organized, compassionate, adaptable, and comfortable working in a fast-paced, performance-based environment while maintaining a high standard of client service.

• Conduct client intake, determine program eligibility, and complete employment assessments.
• Develop individualized Employment Action Plans based on each client’s goals, strengths, and support needs.
• Provide one-on-one employment counselling, career coaching, and job search support.
• Manage an assigned caseload and provide ongoing case management from intake through employment and retention.
• Identify employment barriers and coordinate referrals to training, education, settlement, housing, financial, mental health, and other community supports.
• Support clients in understanding Canadian workplace culture, employer expectations, and employment standards.
• Assess eligibility for employment-related financial supports in accordance with program guidelines.
• Match clients with suitable employment opportunities and support successful placements.
• Advocate on behalf of clients to support access to employment, training, community resources, and other services that contribute to successful employment outcomes
• Develop and maintain relationships with employers, community agencies, educational institutions, and referral partners.
• Plan and facilitate employment workshops, information sessions, job fairs, and community outreach activities.
• Maintain accurate and timely client records using required case management systems. Monitor client progress and contribute to achieving contractual performance targets and employment outcomes.
• Prepare reports, statistics, and other documentation required by the organization and funder.
• Participate in team meetings, case consultations, and professional development activities.
• Work collaboratively with colleagues to ensure coordinated and client-centred service delivery.
• Perform other related duties as assigned.

• Degree or diploma in Career Development, Social Work, Human Services, Psychology, Adult Education, Settlement Studies, Employment Counselling, or a related field, or an equivalent combination of education and experience.
• Minimum two years of experience in employment counselling, career development, case management, workforce development, settlement services, or a related field.
• Certified Career Development Practitioner (CCDP) designation is an asset.

• Knowledge of employment counselling, career development, case management, and local labour market trends.
• Experience supporting individuals facing multiple barriers to employment.
• Strong interviewing, coaching, communication, facilitation, and relationship-building skills.
• Ability to develop Employment Action Plans, coordinate referrals, and manage a diverse client caseload.
• Strong organizational, time management, and problem-solving skills.
• Experience using CRM and case management systems, Microsoft Office Suite, and other digital platforms.
• Experience working in a performance-based environment is an asset.
• Commitment to confidentiality,…