Case Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement  The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Title:

Case Worker Department:
Program Status/Position Type:
Permanent Full-Time Compensation: $26.38 per hour as per Collective Agreement Unionized:
Yes Ministry Unit:
Hamilton Booth Centre Address: 94 York Blvd. Hamilton
Position Purpose summary:
Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

This is a permanent full-time position with 37.5 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts:

7:00 a.m. to 3:00 p.m., Monday to Friday.

ACCOUNTABILITIES   Service Responsibilities Develop and maintain a caseload.
Complete an intake and assessment on each resident including VI SPDAT and Diversion tools.
Provide problem solving/referral counseling to Booth Centre Shelter residents.
Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
Be available to respond to client issues in the dining hall and kitchen during meal services.
Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
Contact emergency service personnel (ambulance or police) when necessary.
Maintain confidentiality with regard to clients/staff and Centre’s records.
Work closely with and carry out tasks assigned to you by your supervisor.
Fully participate in Hamilton Booths Harm Reduction Program including but not limited to: providing safer supply to residents, client centered supports and education.
Organizational Responsibilities   Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
Meet with Management for supervision as scheduled.
Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene.
Commit to and sign the agency and clients’ confidentiality form.
Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.
Work within mandate and mission of the Salvation Army.
Represent The Salvation Army Booth Centre in a professional manner.
Perform other duties as required.
WORKING CONDITIONS   May work with potentially aggressive clients.
Fully participate in our Harm Reduction Program which includes providing safer supplies.
EDUCATION, QUALIFICATIONS AND CERTIFICATIONS   University/College diploma in Social Service and/or a combination of education and related life experience.
Alternative combinations of education and experience may be considered.
EXPERIENCE AND KNOWLEDGE  …