Service Support Specialist

Become a Service Support Specialist with Sensity, focusing on coaching and mentorship while advancing person-centered approaches in Hamilton and the Niagara Region. Lead and enhance service excellence while collaborating with operational teams.

This key position combines practice-based leadership and support across Supported Living and Community programs. You will guide teams to deliver consistent, high-quality service and serve as a trusted resource for Intervenors. Engaging in operational discussions, you'll contribute to workforce development and enhance service delivery across multiple programs in the region.

Key Responsibilities:

• Provide coaching and modelling for Intervenors

• Act as a trusted advisor for complex challenges

• Produce summary notes from program visits

• Equip Intervenors with tools for success

• Champion consistent training delivery across teams

Requirements:

• College diploma or equivalent in related fields

• Experience with developmental disabilities and mental health

• Proficiency in ASL or SEE communication

• Valid Class G driver’s license and vehicle access

• Successful completion of a Vulnerable Sector Police Check

Bring your leadership and coaching skills to improve service quality at Sensity.
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