Housing Support Worker

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Housing Support Worker
• Union: CUPE Local 5167
• Job Description  #: 7172
• Close date:
  Interested applicants please submit your application online at  by 4:00 p.m. on September 23rd, 2026.
• Duration:
  Up to 18 months
• Vacancy type:
  This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Supervisor and/or Program Manager, Housing Services Division, works directly with households experiencing homelessness or a housing crisis to provide enhanced assessment of participants’ needs and works to achieve optimal service delivery by reviewing all available housing options as appropriate for the situation. In addition, assessing and referring households and individuals to employment and other community supports. The Housing Supports Worker will provide a client-centred approach to develop, implement and monitor individual service plans to assist participants in achieving their goal of housing stability.

Participates in a system of care working toward ending chronic homelessness, accelerating housing placements and achieving housing stability.

Conducts front-end assessments on referred applicants to review applicants’ housing needs and reviews all available options.

Works with applicants to identify other service needs including, but not limited to, employment, financial benefits, childcare and broader social supports.

Assists individuals, in person or by phone, to complete various forms and documents as required to pursue available housing options.

Connects with wait list applicants who are likely to be housed with a specific time frame (as directed) to assess and/or assist in achieving move-in readiness for households.

Liaise with other Housing Services case management staff to collaborate on a comprehensive, wrap around case plan.

Assists individuals in addressing potential barriers to accepting a housing offer, that applications accurately reflect the applicant’s needs and they understand their responsibilities when a housing option is available.

Initiates referrals that link applicant needs with services and supports individual progression through the application pathway.

Refers household to appropriate community services to help them to access and maintain housing while they wait for RGI housing.

Develops a plan with the applicant and community service providers to address their housing related needs; helps applicants establish or strengthen support networks and liaises with the community and government agencies; explores all housing options, including non-RGI options, with applicants such as rent bank loans to help people maintain their current housing.

Maintains on-going contact with community groups and other client groups to assess future program requirements.

Writes reports, composes correspondence; compiles records and statistics. Opens and closes confidential client files; documents and follows-up on progress of project.

Addresses public meetings and community groups on policy issues…