Case Worker

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary:
Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.
This is a permanent part-time position with 16 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts:

3:00pm to 11:00pm, Friday/Saturday and all statutory holidays

• Develop and maintain a caseload.
• Complete an intake and assessment on each resident.
• Provide problem solving/referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.

• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Be available to respond to client issues in the dining hall and kitchen during meal services.
• Record activities and incidents occurring during the shift in a factual and concise manner using communication log book and incident reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• Fully participate in our Harm Reduction Program including but not limited to providing safer supply, client centred support and education.

• Perform other duties as required.
• May work with potentially aggressive clients.
• Providing safe supplies to our clients.

• University/College diploma in Social Service and/or a combination of education and related life experience.
• Alternative combinations of education and experience may be considered.

• Competent on word processing equipment such as Windows, Microsoft Office etc.
• Demonstrates knowledge of Community-based resources.

• Excellent oral and written communications skills and effective interpersonal skills.

Ability to work with socially disadvantaged people who may often harbor resentment and anger.

• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and…