Residential Shift Supervisor Martha House

Lead residential services at Good Shepherd’s Martha House through mentorship, crisis intervention, and culturally safe client support. Work Saturday and Sunday afternoon and overnight rotations.

The Residential Shift Supervisor supports Case Managers, Housing Case Managers, and Child and Youth Facilitators with shift coordination and care plans. This role provides leadership to frontline staff while delivering direct client service. Good Shepherd’s framework includes trauma-informed, feminist, client-directed, anti-oppression, and anti-racism practices.

• Onboard, orient, and train new residential services staff
• Provide frontline leadership, debriefing, and crisis intervention
• Coordinate care plans and support consistent service provision
• Maintain client, program, and service statistics records
• Identify trends, gaps, and emerging participant issues

• Post-secondary social services education or equivalent
• Two years of related work experience required
• Residential experience required; family experience preferred
• Gender-based violence services knowledge and experience required
• Computer literacy and strong organizational skills mandatory

Bring residential supervision, trauma-informed practice, and direct client service skills to Good Shepherd’s Martha House team.