Residential Shelter Case Manager

Residential shelter case management and crisis intervention define this permanent part-time opportunity with Good Shepherd – West Ave. Work Sundays and Mondays on rotating shifts.

As Case Manager, you will provide respectful housing support to residential and non-residential clients. Your work includes supportive counseling, intake, assessment, and caseload management. You will work independently within a values-based residential shelter environment while supporting clients’ dignity and self-determination.

• Develop and maintain a caseload
• Complete intake and assessment for each resident
• Design interview schedules with supervisor consultation
• Evaluate quality-of-life improvement among program participants
• Maintain confidentiality of client and Centre records

• Completed post-secondary education in a related field
• Knowledge of violence, abuse, mental health, homelessness, poverty, and substance use
• Residential setting experience preferred
• CPR certification or willingness to become certified
• Flexible schedule and commitment to anti-racist, anti-oppressive practice

Bring case management, crisis intervention, and supportive counseling skills to Good Shepherd’s residential shelter services at West Ave.