Residential Shelter Case Manager

Residential shelter case management and crisis intervention define this permanent part-time opportunity with Good Shepherd – West Ave. Work Sundays and Mondays on rotating shifts.
As Case Manager, you will provide respectful housing support to residential and non-residential clients. Your work includes supportive counseling, intake, assessment, and caseload management. You will work independently within a values-based residential shelter environment while supporting clients’ dignity and self-determination.

Key Responsibilities:

Develop and maintain a caseload
Complete intake and assessment for each resident
Design interview schedules with supervisor consultation
Evaluate quality-of-life improvement among program participants
Maintain confidentiality of client and Centre records
Requirements:
Completed post-secondary education in a related field
Knowledge of violence, abuse, mental health, homelessness, poverty, and substance use
Residential setting experience preferred
CPR certification or willingness to become certified
Flexible schedule and commitment to anti-racist, anti-oppressive practice
Bring case management, crisis intervention, and supportive counseling skills to Good Shepherd’s residential shelter services at West Ave.