Works Worker II - Bilingual

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Ontario Works Worker II - Bilingual
• Union: CUPE Local 5167
• Job Description  #: A7033
• Close date:
  November 4, 2026.
• Vacancy type:
  This posting is for an existing vacancy

Reports to a Human Services Supervisor. Manages and maintains a large and diverse caseload of participants requiring financial and employment assistance through the Ontario Works program. As part of a client-centred service approach, duties will include delivering the Ontario Works Program, assessing and referring to employment and other community supports. The Ontario Works Worker II works in conjunction with participants to develop, implement and monitor individual service plans to assist participants in achieving their goal of self-sufficiency.

Assesses the needs of individuals and their families; monitors eligibility and compliance for benefits and services in accordance with the Ontario Works Act and Regulations, departmental/divisional policies, procedures and other applicable legislation.

Reviews financial assistance payments; identifies payments to be issued, validates over-payments; replaces lost and stolen cheques and completes related documents to ensure accuracy and accountability in accordance with the Ontario Works Directives and audit requirements.

Conducts telephone or face-to-face interviews to determine initial and ongoing eligibility through home visits, in office or off-site locations.

Utilizes the provincial computer system, Social Assistance Management System (SAMS) to ensure accurate and timely reporting and documentation of required information.

Provides guidance and direction to applicants and participants and makes referrals to other services and community agencies such as the Ontario Disability Support Program, Service Canada, Children's Aid Societies, Worker’s Safety and Insurance Board, and health care professionals.

Negotiates and develops a progressive participation agreement with applicants and participants. Recommends appropriate employment related programs and activities. Monitors successes and continuously strives to enhance community support initiatives.

Writes reports, individual service plans, case notes; compiles caseload statistics; composes correspondence.

Maintains confidential records.

Engages in a range of activities in the Department and community to support and enhance customer service.

Ability to identify, address and help remove barriers that prevents an applicant or participant from fully participating in all aspects of the Ontario Works program including physical, architectural, information, communications, attitudinal and technological barriers, policies and practices.

Provides coverage and support to team members, sharing successes and best practices to advance the Division in meeting its goals and delivering services aligned with the strategic objectives.

Receives and answers inquiries from applicants, participants, staff, community agencies and the public.

Promotes knowledge of the Ontario Works program and services to the community resulting in a stronger collaboration and positive image with agencies and organizations.

Testifies in court as required.

Responds…