Services Case Aide

Support housing stability in Hamilton through case administration, client service, referrals, and accurate information processing for community members.

The City of Hamilton seeks a Housing Services Case Aide reporting to a Housing Services Supervisor. You will support Case Management and Housing options through clerical services, eligibility assessments, referrals, and database work. The position serves Ontario Works applicants and participants, including people intersecting with homelessness-serving systems.

• Process applicant and participant information according to established criteria
• Provide reception, triage, scheduling, and telephone customer service
• Assess eligibility and issue housing stability and discretionary benefits
• Refer clients to shelters, housing supports, and prevention interventions
• Enter and validate client information in SAMS, HMIS, and databases

• Two-year Community College Diploma in Social Services or equivalent
• Experience conducting interviews and connecting people with community resources
• Knowledge of homelessness interventions and violence against women
• Microsoft Office, accurate intermediate data entry, and office procedures
• Ability to respond effectively to crisis situations

Bring client-centered service, housing knowledge, accurate administration, and compassionate communication to Hamilton’s Housing Services Division.