Senior Crisis Intervention Worker

Apply advanced crisis intervention skills at Good Shepherd Centres’ Barton-Tiffany Shelter. Support residents during rotating 12-hour day and overnight shifts.

Reporting to the Senior Program Manager, the Senior Shelter Support Worker contributes to a safe, hospitable, and housing-focused shelter environment. You will support individuals and couples, including residents with pets, who face exceptional barriers to traditional shelter programs or sustainable housing. The work requires progressive experience supporting people affected by homelessness, poverty, trauma, mental health issues, and substance use.

• Offer crisis intervention and strengths-based resident supports
• Provide referrals, advocacy, and supportive counselling services
• Use harm reduction and trauma-informed approaches in care
• Apply anti-racist and anti-oppressive frameworks to services
• Follow Good Shepherd health and safety requirements

• At least three years’ residential housing sector experience
• Social services diploma or degree
• In-depth mental health and addiction support knowledge
• Ability to work in a lower-barrier housing-focused shelter
• Ability to work indoors, outdoors, and around animals

Use advanced crisis intervention, mental health support, and harm reduction knowledge to assist residents pursuing stability.